Returns & Exchanges

We want you to receive a piece that matches the listing. Please read this before you order.

Quality issue — we cover it
If your jewelry arrives damaged, broken, missing stones, or with a clear manufacturing fault, contact us within 3 days of delivery with your order number and photos. We will arrange a replacement. In confirmed quality cases, we cover the shipping.

Size or change of mind — exchange only, you cover shipping
We do not offer refunds for change of mind, or because the size/color is not what you hoped. You may request an exchange for another size or another in-stock item of equal value, if the piece is unworn, unscratched, and in original packaging.

You must pay the shipping to return the item, and the shipping to send the replacement. International return postage is also the customer’s responsibility.

How to request
Email aquo.jewelry.official@gmail.com
or instagram direct message
Include: order number, reason, and clear photos.

Time limit
Please contact us within 3 days of delivery. Items returned without approval may not be processed.